At Bridgeway Construction Ltd, we are committed to providing high-quality construction materials and excellent customer service. If you are not completely satisfied with your purchase, this Returns & Refund Policy explains your rights and the conditions under which returns and refunds may be accepted.
1. Eligibility for Returns
Products may be eligible for return if they:
- Are unused and in their original condition.
- Are returned in the original packaging.
- Are accompanied by proof of purchase or invoice.
- Are reported within 14 days of delivery.
Bridgeway Construction Ltd reserves the right to refuse returns that do not meet these requirements.
2. Non-Returnable Items
The following items are generally not eligible for return:
- Custom-made or special-order products.
- Goods that have been installed, used, or damaged after delivery.
- Perishable or time-sensitive materials (where applicable).
- Clearance or final sale items unless faulty.
3. Damaged or Incorrect Goods
If you receive goods that are damaged, defective, or incorrect, please notify us as soon as possible and preferably within 48 hours of delivery.
To help us investigate your claim, we may request:
- Your order number.
- A description of the issue.
- Photographs of the goods and packaging.
Where appropriate, we will arrange a replacement, repair, or refund.
4. Return Process
Before returning any item, please contact Bridgeway Construction Ltd for return authorisation.
Unauthorised returns may not be accepted.
Once approved, customers should securely package the goods to prevent damage during transit.
5. Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for the cost of returning goods.
We recommend using a tracked delivery service, as we cannot accept responsibility for returns lost in transit.
6. Inspection of Returned Goods
All returned items will be inspected upon receipt.
If the goods meet our return requirements, the return will be approved and processed accordingly.
7. Refunds
Approved refunds will be issued using the original payment method where possible.
Refunds will normally be processed within 7–14 business days after the returned goods have been inspected and approved.
Delivery charges may not be refundable unless the return results from our error or faulty goods.
8. Exchanges
Where stock is available, we may offer an exchange instead of a refund.
Exchanges are subject to product availability.
9. Cancellation of Orders
Orders may be cancelled before dispatch by contacting us as soon as possible.
If an order has already been dispatched, it will be treated as a return under this policy.
Custom or special-order items may not be cancelled once production or procurement has begun.
10. Your Consumer Rights
Nothing in this Returns & Refund Policy affects your statutory rights under applicable consumer protection laws in England and Wales.